Delivery

What delivery method does Focal Point Fires use?

For UK orders we use DPD. With our Standard UK delivery service we aim to deliver up to 5 working days from receipt of order for most of the UK mainland. If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, or if the items are heavy, delivery times may be extended, depending on where exactly you live.

For International Delivery we use DPD or FedEx to despatch your order.

Our Opening Hours are: Mon - Fri, 9am - 5pm

If you have a problem with a delivery or with goods damaged in transit, send us an email to sales@focalpointfires.co.uk.

Delivering to your address

Once an order has been processed the delivery address for that order cannot be changed. We are also unable to redirect mail once an order has been processed. 

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot.